FAQs
# Frequently Asked Questions (FAQs)
## Allergies and Dietary Requirements
### Are your products gluten-free?
All Boba Brigade boba tea and bubble tea products are naturally gluten-free. Our production facility takes extra care to prevent cross-contamination.
### Are your products nut-free?
While we do not use peanuts in our production, our facility does process tree nuts. Some of our flavored toppings and add-ons may contain nuts or be produced in a facility that handles nuts. Always check individual product descriptions if you have nut allergies.
### Are your products keto or low-carb friendly?
We offer several low-carb and sugar-free options:
- Sugar-free boba pearls
- Zero-sugar tea bases
- Low-calorie milk alternatives
Check our product labels or ask our staff for specific nutritional information to help you make the best choice for your dietary needs.
### Are your products suitable for diabetics?
We provide multiple options for individuals managing their blood sugar:
- Sugar-free tea options
- Low-sugar boba alternatives
- Diabetic-friendly milk substitutes
We recommend consulting with your healthcare provider about specific product suitability.
### Are your products vegan or vegetarian-friendly?
Boba Brigade offers a diverse range of options:
- Fully vegan tea bases
- Plant-based milk alternatives
- Vegetarian-friendly toppings
Look for our specific vegan and vegetarian labels on menu items.
### Are your products free from genetically modified materials?
Yes! We are committed to using non-GMO ingredients in all our boba tea products.
### Are your products pregnancy and breastfeeding safe?
While our ingredients are natural, we recommend:
- Consulting your healthcare provider
- Opting for decaffeinated options
- Being mindful of caffeine and sugar content
### Can children consume Boba Brigade products?
We offer:
- Child-friendly portion sizes
- Low-sugar options
- Caffeine-free tea choices
Parents should monitor sugar intake and choose appropriate serving sizes.
## Ordering and Customer Experience
### How can I customize my boba tea?
Boba Brigade offers extensive customization:
- Choose your tea base
- Select milk or milk alternative
- Pick sugar levels
- Add various toppings
- Adjust ice levels
### What payment methods do you accept?
We accept:
- Credit cards
- Debit cards
- Mobile payment options
- Cash in-store
### Do you offer loyalty or rewards programs?
Yes! Our Boba Brigade Rewards program offers:
- Points for each purchase
- Free drinks after certain number of purchases
- Special birthday rewards
- Exclusive member discounts
### Can I place online or delivery orders?
We offer:
- In-store ordering
- Online ordering through our website
- Delivery via partner platforms
- Takeout options
### What is your returns or exchange policy?
If you're unsatisfied with your drink:
- Notify staff immediately
- We'll remake your drink or offer a replacement
- Quality is our top priority
### How can I contact customer support?
- Email: support@bobabrigade.com
- Phone: [Insert Phone Number]
- In-store assistance
- Social media support channels
*Menu, prices, and availability subject to change. Always check our latest offerings!*
## Allergies and Dietary Requirements
### Are your products gluten-free?
All Boba Brigade boba tea and bubble tea products are naturally gluten-free. Our production facility takes extra care to prevent cross-contamination.
### Are your products nut-free?
While we do not use peanuts in our production, our facility does process tree nuts. Some of our flavored toppings and add-ons may contain nuts or be produced in a facility that handles nuts. Always check individual product descriptions if you have nut allergies.
### Are your products keto or low-carb friendly?
We offer several low-carb and sugar-free options:
- Sugar-free boba pearls
- Zero-sugar tea bases
- Low-calorie milk alternatives
Check our product labels or ask our staff for specific nutritional information to help you make the best choice for your dietary needs.
### Are your products suitable for diabetics?
We provide multiple options for individuals managing their blood sugar:
- Sugar-free tea options
- Low-sugar boba alternatives
- Diabetic-friendly milk substitutes
We recommend consulting with your healthcare provider about specific product suitability.
### Are your products vegan or vegetarian-friendly?
Boba Brigade offers a diverse range of options:
- Fully vegan tea bases
- Plant-based milk alternatives
- Vegetarian-friendly toppings
Look for our specific vegan and vegetarian labels on menu items.
### Are your products free from genetically modified materials?
Yes! We are committed to using non-GMO ingredients in all our boba tea products.
### Are your products pregnancy and breastfeeding safe?
While our ingredients are natural, we recommend:
- Consulting your healthcare provider
- Opting for decaffeinated options
- Being mindful of caffeine and sugar content
### Can children consume Boba Brigade products?
We offer:
- Child-friendly portion sizes
- Low-sugar options
- Caffeine-free tea choices
Parents should monitor sugar intake and choose appropriate serving sizes.
## Ordering and Customer Experience
### How can I customize my boba tea?
Boba Brigade offers extensive customization:
- Choose your tea base
- Select milk or milk alternative
- Pick sugar levels
- Add various toppings
- Adjust ice levels
### What payment methods do you accept?
We accept:
- Credit cards
- Debit cards
- Mobile payment options
- Cash in-store
### Do you offer loyalty or rewards programs?
Yes! Our Boba Brigade Rewards program offers:
- Points for each purchase
- Free drinks after certain number of purchases
- Special birthday rewards
- Exclusive member discounts
### Can I place online or delivery orders?
We offer:
- In-store ordering
- Online ordering through our website
- Delivery via partner platforms
- Takeout options
### What is your returns or exchange policy?
If you're unsatisfied with your drink:
- Notify staff immediately
- We'll remake your drink or offer a replacement
- Quality is our top priority
### How can I contact customer support?
- Email: support@bobabrigade.com
- Phone: [Insert Phone Number]
- In-store assistance
- Social media support channels
*Menu, prices, and availability subject to change. Always check our latest offerings!*